Privacy Policy

Effective Date: October 26, 2023

This Privacy Policy describes how solstx.com ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users ("you" or "your") of our website, solstx.com, and any related services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Our registered address is: 6668 Second Ave, Providence, Rhode Island 86641.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.

1. Information Collection

We collect several types of information for various purposes to provide and improve our service to you.

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Contact us via email or our website contact form.
• Register for an account or subscribe to our services.
• Request information, support, or downloads.
• Participate in surveys, promotions, or events.

This information may include, but is not limited to:

• Personal Identifiers: Name, email address, phone number, company name.
• Account Credentials: Username, password (stored in a hashed format).
• Communications: The content of your messages and inquiries.

1.2 Information Collected Automatically

When you visit our website, certain information is automatically collected by your browser and through our use of cookies and similar tracking technologies. This includes:

• Log Data: Your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
• Device Information: Device type, operating system, unique device identifiers.
• Usage Data: Information about how you interact with our website (clicks, scrolling, navigation paths).

1.3 Information from Third Parties

We may receive limited information about you from third-party services, such as analytics providers (e.g., Google Analytics) or social media platforms, in accordance with their respective privacy policies and your privacy settings on those platforms.

2. Use of Information

We use the collected information for the following business purposes:

• To Provide and Maintain Our Service: To operate, maintain, and improve the functionality of our website and services.
• To Communicate With You: To respond to your inquiries, provide customer support, send administrative information (e.g., updates to our policies), and, with your consent, send marketing communications.
• To Personalize Your Experience: To understand your preferences and tailor content or product offerings to your interests.
• For Analytics and Development: To analyze website usage trends, monitor performance, and develop new features and services.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, security breaches, and potentially prohibited or illegal activities.
• To Comply with Legal Obligations: To fulfill our legal, regulatory, and contractual requirements.

We do not sell, rent, or trade your personal information to third parties for their commercial marketing purposes.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using Secure Socket Layer (SSL)/Transport Layer Security (TLS) technology.
• Regular security assessments and vulnerability scans.
• Access controls to restrict access to personal information to authorized personnel only, who are bound by confidentiality obligations.
• Secure storage practices for any data we retain.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information to enhance your user experience.

4.1 What Are Cookies?

Cookies are small data files placed on your device. They are widely used to make websites work more efficiently and to provide reporting information.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function and cannot be switched off. They are usually set in response to your actions.
• Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
• Functionality Cookies: Enable enhanced functionality and personalization (e.g., remembering your preferences).

4.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use some portions of our website. You can learn more about managing cookies at www.allaboutcookies.org.

5. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request that we limit the way we use your personal information.
• Right to Data Portability: Request a transfer of your data to another service provider in a structured format.
• Right to Object: Object to our processing of your personal information based on legitimate interests.
• Marketing Preferences: You can opt-out of receiving marketing communications from us at any time by using the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in